What the messages mean

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When Zhmara X refuses to save something, it tells you why. This page lists the messages you are most likely to see, what causes them and how to fix them. Search the page (Ctrl+F) for a few words of the message.

Access and plan

Message	Cause	Fix
Access denied / You do not have access to this resource	Your role doesn't allow this page or action	Ask the owner to change your role's permissions. See Roles and permissions.
You reached More than the current plan allowed number, Please Upgrade the plan...	Your plan's limit for this kind of record (items, customers, warehouses, users...) is reached	Upgrade the plan, or delete records you don't need. See Plans.
You reached the number of bank accounts / budgets your plan allows.	Same, for bank accounts or budgets	As above
A menu or report is missing	The section isn't in your plan, or your role can't view it	See Who can see what.
Account subscription / payment page after sign-in	The plan hasn't been paid yet, or has ended	Pay and click Check Payment Status. See Plans.

Dates and periods

Message	Cause	Fix
The financial period is closed, you cannot proceed with this action.	The document's date is in a closed month or year	Use a date in an open period, or reopen the month. See Financial years.
No financial year covers this date; create it first.	No financial year includes that date	Add the financial year in Settings › Financial Year.

Stock

Message	Cause	Fix
Not enough stock for X: 3 available in this warehouse, 5 needed.	The warehouse (or batch, or variant) doesn't hold enough	Buy or transfer the stock first, or pick the warehouse/batch that has it.
X already has stock movements on (date) in this warehouse. A stock document cannot be dated before the item's last movement.	Back-dating a stock document	Date it on or after that date, or use a stock adjustment.
X has a later stock movement (...). This document can no longer be changed or deleted - use a return or a stock adjustment instead.	Editing or deleting a document whose stock has since been used	Correct it with a credit/debit note or a stock adjustment.
Not enough stock to take back X: part of it has already left this warehouse.	Returning or deleting a purchase whose goods were sold	Return less, or use a stock adjustment.
The selected unit is not set up for this item.	The unit isn't one of the item's units	Add it under Other Units on the item.
Only goods that keep stock can be adjusted / transferred.	The item is a service or has Keep Stock off	Nothing to adjust; remove the line.
Enter the cost of X: it has no average cost yet.	Adding stock of an item that has never come in	Enter a rate on the line.
Stock adjustments are turned off in Settings > Preferences. Only opening stock can be entered.	Show Stock Adjustment is off	Turn it on in Preferences.
This item already has stock movements, so stock / batches / variants cannot be turned on or off.	Changing tracking after the item was used	Create a new item with the right settings.

See Stock rules and costing.

Sales and customers

Message	Cause	Fix
Credit limit reached. The customer's limit is ..., the balance is ... and this sale would make it ...	The sale would put the customer over their credit limit	Collect a payment first, raise the limit, or sell less. See Customers.
A return quantity is more than what is left to return on the invoice.	Returning more than was sold minus earlier returns	Lower the quantity.
Only approved invoices can be returned. / Only approved quotations can be converted to an invoice.	The source document is still a draft	Approve it first.
This quotation has already been invoiced and cannot be edited.	It was converted	Edit the invoice instead, or delete the invoice to unlock the quotation.
It should be the Tender Amount more or equal to Grand Total. (POS)	Cash handed over is less than the total	Enter the right tender amount.

Payments

Message	Cause	Fix
Negative cash is disabled. This payment / voucher / transaction would create a negative cash balance. (on the page) or Insufficient cash. Negative Cash is OFF; this payment would create a negative cash balance. (when saving)	The cash account doesn't hold enough	Record the money coming in first, pay from another account, or turn on Negative Cash (then you are asked to confirm instead).
The Cash payment type needs a cash account. / The Bank payment type needs a bank account.	The Payment Type doesn't fit the Paid Through / Deposit To account	Choose a cash account for Cash, a bank account for Bank, or change the Payment Type.
Another payment is being saved. Please retry.	Payments, outcome vouchers, journals, journal adjustments, bank deposits, salary vouchers and advances of one company are saved one at a time, so two can't spend the same cash; another one was still being saved after 15 seconds	Save again.
Invoice ... has only ... left to receive. / Payment for bill ... is more than its balance due.	Paying more than is due	Lower the amount.
The amount is more than the open opening balance.	Settling more opening balance than is open	Lower the amount.
Bill ... is in USD; pay it in the same currency.	Payment currency differs from the bill's	Change the payment's currency.
Approve bill ... before paying it.	The bill is a draft	Approve it.
This voucher is part of a completed bank reconciliation. Undo that reconciliation before changing or deleting it.	The voucher was ticked in a finished reconciliation	Undo the reconciliation, change the voucher, reconcile again.

Currencies

Message	Cause	Fix
Enable multi-currency before using a foreign currency.	Show Multi Currency is off	Turn it on in Preferences.
No effective exchange rate exists for X to Y. Add a rate before using this currency.	No rate on or before the document date	Add a rate in Settings › Currency Setting.
The base currency cannot be changed after transactions exist.	Changing the base currency too late	Not possible once data exists.
This bank account is in USD; record this voucher in USD...	Voucher currency differs from the bank account's	Use the account's currency, or exchange first with a bank transaction.

Setup

Message	Fix
Set the Accounts Receivable/Payable and Opening Balance Equity accounts in Ledger Config first.	Fill them in Ledger configuration.
Set the Inventory Adjustments account in Settings > Ledger Config. / ...Opening Balance Adjustment account...	Same.
Set the Exchange Gain or Loss account in Settings > Ledger Config.	A receipt, payment or bank exchange has an exchange difference but no Exchange Gain or Loss account is set: choose it in Ledger configuration (Cash and bank tab).
Email is not set up. Add your mail settings in Settings > Email.	Fill in Email settings.
Invoice settings for '...' were not found.	Numbering for that document type is missing; contact support.

Deleting

Message	Cause	Fix
This ... cannot be deleted as it is associated either with some transactions or documents. / It is used on ... Make it inactive instead.	The record is used elsewhere	Make it inactive, or delete the documents that use it first.
This ... cannot be deleted it should be minimal have 1 ...	It is the last unit, warehouse, project or customer	Keep at least one.
An approved budget cannot be deleted. Set it back to draft first.		Set it to draft, then delete.
Only the latest depreciation of an asset can be deleted.		Delete newer entries first.