Live Support

Live Support lets the company owner send a message straight to the Zhmara X team and read the answers on the same page. Use it for a quick question, a problem, or anything you need from us.

Who can use it

• Only the company owner (the user with the Company role) can open Live Support. Accountants and other company users don't see it.
• Your company has one conversation with the Zhmara X team.
• You can open Live Support even when your plan has ended, so you can still ask for help.

Open Live Support

• Click the speech bubble in the top bar, or
• go to Settings and choose Live Support in the settings menu.

A red number on the speech bubble shows how many answers from the Zhmara X team you haven't read yet.

Send a message

1. Type your message in the box at the bottom (plain text, up to 1,000 characters).
2. Click Send.

Your messages appear on one side and answers from Zhmara X Support on the other. Each message shows the date and time in your company's date format. Under your own messages, one tick means sent and a ticked circle means the team has read it.

If you are signed in when the team answers, the answer appears at once and a short pop-up tells you about it. Otherwise you see it the next time you sign in.

Keeping and deleting messages

• Messages are kept for 30 days, then deleted automatically, for you and for the Zhmara X team.
• You can't edit or delete messages. Only the Zhmara X team can delete the conversation.
• When a company is deleted, its Live Support messages are deleted too.